Terms & Conditions | Casinonic Austria

General Terms

By accessing or using the Casinonic platform, you enter into a legally binding agreement with the operator and accept all terms and conditions set forth in this document. You must be at least 18 years of age and meet all eligibility requirements under Austrian law to register an account and use our services. The operator reserves the right to modify, update, or amend these terms at any time, with changes taking effect immediately upon publication on the platform. You are responsible for reviewing these terms regularly to stay informed of any updates.

User Obligations and Proper Use

You agree to use the platform solely for personal entertainment purposes and in accordance with all applicable laws and regulations. Any form of fraudulent activity, abuse of bonuses, collusion, or manipulation of betting outcomes is strictly prohibited. You must provide accurate and complete information during registration and keep your account credentials secure at all times. The operator may suspend or terminate your account if you breach any of these terms or engage in activities that compromise platform integrity.

Intellectual Property and Content Protection

All content on the Casinonic platform, including software, graphics, logos, text, and audio-visual materials, is protected by intellectual property rights and belongs to the operator or its licensors. You may not reproduce, distribute, modify, or create derivative works from any platform content without express written permission. Unauthorised use of intellectual property may result in account termination and legal action.

Liability Limitations

The operator provides services on an “as is” basis and does not guarantee uninterrupted or error-free operation of the platform. We are not liable for any technical failures, data loss, or interruptions caused by factors beyond our reasonable control. Your use of the platform is at your own risk, and the operator’s liability is limited to the maximum extent permitted by Austrian law. You acknowledge that online gambling carries inherent risks and agree to hold the operator harmless for any losses incurred through your use of the services.

General Betting Rules

All bets placed on the Casinonic platform must comply with the rules and regulations outlined in this section. You must be a registered user with a verified account to place any bet on the platform. The operator reserves the right to refuse or limit bets at its discretion, particularly in cases where fraudulent activity or betting irregularities are suspected.

Bet Acceptance and Confirmation

A bet is considered accepted only when you receive confirmation from the platform following your submission. Until confirmation is received, the bet remains pending and may be rejected if it does not meet acceptance criteria. The operator reserves the right to void bets placed after an event has started or if incorrect odds were displayed due to technical errors. All accepted bets are final and cannot be cancelled or modified once confirmation is issued.

Betting Limits and Restrictions

Minimum and maximum bet amounts vary depending on the event, market, and your account status. The operator may impose individual limits on your account based on betting patterns, risk assessment, or regulatory requirements. You acknowledge that certain markets or events may be restricted or unavailable to users in Austria due to legal or commercial considerations. Attempting to circumvent betting limits or restrictions may result in bet cancellation and account suspension.

Calculation of Wins and Settlement

Winning bets are settled according to the odds displayed at the time your bet was placed and confirmed. In the event of obvious pricing errors or technical malfunctions, the operator reserves the right to void affected bets and refund stakes. Settlement of bets is based on official results from authorised sources, and the operator’s determination of outcomes is final. Any disputes regarding bet settlement must be raised within 14 days of the event conclusion, after which all results become final and binding.

Payment Rules

All financial transactions on the Casinonic platform are subject to the payment rules and procedures outlined in this section. You must use payment methods registered in your own name and ensure sufficient funds are available for deposits. The operator employs secure payment processing systems to protect your financial information and comply with Austrian regulatory requirements.

Deposit Procedures and Methods

You may fund your account using approved payment methods displayed in the cashier section of the platform. Minimum and maximum deposit amounts vary depending on the payment method selected. Deposits are typically credited to your account immediately, although processing times may vary based on the payment provider and verification requirements. The operator does not charge fees for deposits, but your payment provider may impose transaction charges that are beyond our control.

Withdrawal Requirements and Processing

Before requesting a withdrawal, you must complete all identity verification procedures as required by Austrian regulations and our anti-money laundering policies. Withdrawals can only be processed to payment methods registered in your name and previously used for deposits. Minimum withdrawal amounts apply, and processing times range from 24 hours to 5 business days depending on the payment method and verification status. The operator reserves the right to request additional documentation before processing withdrawals to ensure compliance with legal obligations.

Transaction Security and Verification

All users must complete Know Your Customer (KYC) verification before processing their first withdrawal or when requested by the compliance team. You may be required to provide identification documents, proof of address, and payment method verification to satisfy regulatory requirements. The operator monitors all transactions for suspicious activity and may delay or refuse payments if money laundering concerns are identified. Failure to provide requested verification documents within 30 days may result in account suspension and forfeiture of funds in accordance with anti-money laundering regulations.

Responsible Gambling

Casinonic is committed to promoting responsible gaming practices and protecting users from the potential harms associated with problem gambling. We provide tools and resources to help you maintain control over your betting activities and seek assistance if gambling becomes problematic. You acknowledge that gambling should be viewed as entertainment and never as a means to resolve financial difficulties.

Self-Management Tools

The platform offers several tools to help you manage your gambling behaviour, including deposit limits, loss limits, session time reminders, and cooling-off periods. You can set daily, weekly, or monthly limits on deposits and losses through your account settings. These limits take effect immediately and can only be increased after a 24-hour cooling-off period to prevent impulsive decisions. We encourage all users to set limits that align with their entertainment budget and personal circumstances.

Self-Exclusion Options

If you feel that gambling is negatively impacting your life, you may request self-exclusion from the platform for a period ranging from 6 months to permanent closure. During self-exclusion, you will not be able to access your account, place bets, or receive promotional communications. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. You may also register with national self-exclusion programmes in Austria to prevent access to multiple gambling operators.

Support Resources and Assistance

If you or someone you know is experiencing gambling-related problems, professional help is available through organisations such as Spielsuchthilfe Austria and Anonyme Spieler Austria. These organisations provide confidential counselling, support groups, and treatment programmes for individuals struggling with gambling addiction. Contact information for support services is available in the responsible gaming section of the platform and through customer support.

Anti-Money Laundering

Casinonic operates in full compliance with Austrian anti-money laundering and counter-terrorism financing regulations. The operator has implemented comprehensive policies and procedures to prevent the platform from being used for illicit financial activities. All users are subject to verification procedures and transaction monitoring to ensure compliance with legal obligations.

Identity Verification Procedures

As part of our Know Your Customer (KYC) obligations, you must provide valid identification documents before processing withdrawals or when requested by the compliance team. Acceptable identification includes government-issued photo identification, proof of residential address dated within the last three months, and verification of payment methods used on the platform. The operator employs secure document verification systems to protect your personal information whilst satisfying regulatory requirements. Failure to complete verification procedures may result in restrictions on your account and inability to withdraw funds.

Transaction Monitoring and Reporting

All deposits, withdrawals, and betting activities are monitored through automated systems designed to detect unusual patterns or suspicious behaviour. Transactions that exceed certain thresholds or exhibit characteristics consistent with money laundering are flagged for manual review by our compliance team. The operator is legally obligated to report suspicious activities to Austrian financial intelligence authorities and may be required to freeze accounts or funds pending investigation. You acknowledge that these measures are necessary for regulatory compliance and agree to cooperate with any inquiries.

Consequences of Policy Violations

Any attempt to use the platform for money laundering, terrorism financing, or other illegal activities will result in immediate account termination and reporting to relevant authorities. The operator reserves the right to confiscate funds in cases where accounts are found to have been used for illicit purposes. You may be permanently banned from the platform and reported to law enforcement agencies if serious violations are detected. The operator has zero tolerance for criminal activity and will take all necessary legal action to protect the integrity of the platform.

Privacy Policy

Casinonic is committed to protecting your personal information and complying with Austrian data protection legislation, including the General Data Protection Regulation (GDPR). This section outlines how we collect, use, store, and protect your personal data in connection with your use of the platform.

Data Collection and Usage

We collect personal information necessary to provide gaming services, including your name, date of birth, contact details, payment information, and identification documents. This data is used for account registration, identity verification, payment processing, compliance with legal obligations, and communication regarding your account. We also collect behavioural data such as betting history, game preferences, and platform usage patterns to improve services and detect fraudulent activity. All data collection and processing is conducted in accordance with legitimate interests and legal requirements under Austrian and European Union law.

Data Protection and Security

Your personal information is stored on secure servers using industry-standard encryption and access controls. Only authorised personnel with a legitimate business need can access your data, and all employees are bound by confidentiality obligations. We implement technical and organisational measures to protect against unauthorised access, data breaches, and cyber threats. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by legal and regulatory obligations.

Your Rights and Data Control

Under GDPR, you have the right to access, correct, or delete your personal information held by the operator. You may request a copy of your data, object to certain processing activities, or request restriction of data usage. To exercise these rights, contact our data protection officer through the customer support channels provided on the platform. Please note that certain requests may be limited by legal obligations to retain records for regulatory compliance or fraud prevention purposes. You also have the right to lodge a complaint with the Austrian Data Protection Authority if you believe your privacy rights have been violated.

Security

The security of your account and personal information is a top priority for Casinonic. We employ advanced security technologies and procedures to protect the platform, user accounts, and all financial transactions from unauthorised access and cyber threats.

Technical Security Measures

All data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) encryption technology with 256-bit encryption keys. This ensures that sensitive information, including login credentials and payment details, cannot be intercepted by third parties. Our platform undergoes regular security audits and penetration testing to identify and address vulnerabilities. We maintain firewall protection, intrusion detection systems, and real-time monitoring to prevent unauthorised access to our systems and databases.

Account Security and Two-Factor Authentication

You are responsible for maintaining the confidentiality of your account credentials and must not share your username or password with any third party. We strongly recommend enabling two-factor authentication (2FA) to add an additional layer of security to your account. With 2FA enabled, you will need to enter a unique code sent to your mobile device in addition to your password when logging in. If you suspect unauthorised access to your account, you must notify customer support immediately so we can take appropriate action to secure your account.

Ongoing Monitoring and Fraud Prevention

Our security team continuously monitors platform activity to detect and prevent fraudulent behaviour, including unauthorised access attempts, betting irregularities, and abuse of bonuses. Suspicious activities trigger automatic alerts that are reviewed by trained personnel who can take immediate action to protect your account. We also employ sophisticated algorithms to identify patterns consistent with account takeover attempts or identity theft. The operator reserves the right to temporarily suspend accounts or require additional verification if security concerns are identified, and these measures are implemented solely to protect your interests and maintain platform integrity.

Casinonic Rules and Regulations in Austria